The Manchester Township Police Department is proud to announce the arrival of “911eye,” an emergency video streaming service that will allow anyone with a smartphone to provide our police dispatchers with a live view of what they are seeing, in many cases, before emergency responders are even mobilized.
“911eye will fundamentally change how the Manchester Township Police Department responds to calls,” said Chief Lisa Parker. By using this cutting-edge technology, our dispatchers will have the option of viewing a live video stream from the caller’s smartphone via a secure, ‘one-time-use’ link which is sent to them in a text. All of this can be accomplished without the need to download or install an App and can only be done with the caller’s permission. Callers who wish to share, with the police department, a live stream video or still photos of what they are witnessing will be able to do so with relative ease. Callers only need to click on a link embedded in a text message which is sent to them by our dispatchers to establish a connection.
This live view will provide a greater insight into their situation, aiding in the effectiveness of the police response while promoting both public and officer safety. “By obtaining real-time situational awareness, dispatchers and police supervisors will be able to make more informed decisions with regard to asset deployment and allocation,” said Chief Parker. “In times when seconds are oftentimes critical components of a response, this new technology can be a game-changer.”
The use of 911eye is voluntary, and the video connection is secure. Once a 911eye call is terminated, the police department no longer has access to the phone’s camera. Additionally, no video or photo is ever stored on the caller’s device. All media captured is encrypted and safely secured on a dedicated agency cloud server.
“I’m proud that Manchester Township is the first municipality in the country to purchase and deploy this cutting edge technology, and at no cost to the taxpayers as it was paid for through drug forfeiture funds,” said Chief Parker.